Shipping policy
Thank you for purchasing from ISABELLA AMANDA CONSTANCE GARIBOVIC. As a registered Australian online retailer, we adhere to standardized order handling and secure logistics protocols. We strive to process, inspect and package all customer orders meticulously, ensuring every parcel is delivered safely, completely and in proper working condition within a reasonable delivery window.
1. Order Processing Time
All confirmed and fully paid orders will undergo internal review, quality checks and secure packaging within 1 to 7 business days. Weekends and Australian national public holidays are not classified as working days and will not be included in the order processing timeline.
Processing timelines may be slightly extended during peak shopping seasons and promotional periods due to increased order volume. We will send formal email alerts to all customers promptly if any notable shipping delays occur, keeping everyone updated on real-time order status.
2. Shipping Rates and Delivery Estimates
Shipping fees for all individual orders are calculated based on parcel weight, overall dimensions and logistics service rules. The final shipping cost will be automatically calculated and clearly displayed on the checkout page before order finalization, with zero hidden charges.
Our standard shipping service carries an estimated delivery timeframe of 15 business days for all regular orders. All delivery durations serve as approximate references only. Actual delivery schedules may vary due to logistics carrier delays, customs clearance procedures, adverse weather events, regional logistical limitations and other unforeseen external factors.
3. Shipment Confirmation and Order Tracking
Once your order is packed and dispatched from our warehouse and picked up by our partnered logistics provider, you will receive an official shipment confirmation email containing your unique tracking number and authorized tracking inquiry portal.
Logistics tracking data will not activate immediately after dispatch. Typically, full trackable shipment details will be updated and accessible for customer viewing within 24 to 48 hours after the carrier completes parcel scanning and system registration.
4. Incorrect Address Disclaimer
Customers are solely responsible for submitting accurate, comprehensive and valid recipient details, including a complete delivery address, correct postcode and active contact number during checkout. Please double-check all information to prevent delivery discrepancies.
ISABELLA AMANDA CONSTANCE GARIBOVIC assumes no liability for misdelivery, failed delivery or returned parcels resulting from inaccurate, incomplete or invalid customer-provided address information. Any additional reshipping costs incurred by address errors will be the exclusive responsibility of the customer.
5. Lost or Damaged Packages
If your parcel is verified missing during transit and fails to arrive by the projected delivery date, please reach out to our customer support team within 3 calendar days of the expected delivery timeframe. We will coordinate with logistics carriers to conduct a full investigation and provide a practical resolution in a timely manner.
If your order arrives with compromised packaging or damaged contents caused by transit impact, compression or improper logistics handling, please submit a support request within 24 hours of delivery. Clear photographic evidence of both the outer packaging and damaged items is required for official verification. Our team will assess the issue thoroughly and resolve after-sales matters efficiently.
6. Product Care and Usage Notice
All products available in our store come with official user guidelines and routine maintenance specifications. Customers are required to operate, use and store all items in accordance with the provided standard instructions to maintain stable product performance and extend service life.
ISABELLA AMANDA CONSTANCE GARIBOVIC will not be held accountable for product damage, functional malfunctions or performance loss caused by unauthorized disassembly, improper operation, artificial damage, non-compliant storage or any form of misuse that deviates from official product guidelines.
7. International Shipping and Customs Notice
Cross-border international shipments may be subject to import duties, customs clearance fees, value-added taxes and other statutory charges enforced by the customs authorities of the destination country or region.
All customs-related fees and inspection expenses are borne solely by the customer and are not included in the listed product prices or standard shipping fees. We will provide complete customs declaration documentation to facilitate smooth clearance, but we are not responsible for parcel detention, delivery delays or returns caused by customs policy adjustments, inspection regulations or unpaid customer tariffs.
8. Contact Information
For any inquiries, concerns or feedback regarding our shipping policy, order logistics status and delivery-related issues, please contact our official customer service team via the below valid channels:
Trade Name: ISABELLA AMANDA CONSTANCE GARIBOVIC
Phone Number: +61 7 3651 4851
Email: service@vivocart.shop
Physical Address: 15 Wollemi Court, Reedy Creek, QLD 4227, Australia
